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28 August 2024
India: TRAI convenes meeting on spam messages and calls
On August 28, 2024, the Press Information Bureau (PIB) announced that the Telecom Regulatory Authority of India (TRAI) convened a meeting of the Joint Committee of Regulators on August 27, 2024, to address the issue of spam messages and calls.
The meeting discussed the following key issues, including:
- the role of entities in whitelisting URLs, APKs, OTT links, and call-back numbers in the content templates and ensuring the traceability of all the messages from senders to recipients;
- addressing the issue of entities making unsolicited calls, including robocalls using certain channels;
- leveraging the digital consent authorization (DCA) system established by telecom service providers to obtain digital consent from consumers - the technical infrastructure for DCA is now in place and regulators were requested to ask the entities under their jurisdiction to start using this facility in a time-bound manner;
- use of 160 series by the entities for making service and transactional calls for easy identification by the consumers; and
- enhancing information exchange among regulators to control frauds using telecom resources.
You can read the press release here.
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